Delivery Policy  
 

Local delivery fees range from $7.95 to $15.95 depending on the address and zip code.  (The majority of our deliveries are $9.95 and $11.95). We also charge a $5.00 surcharge for deliveries to the following business locations: The Franklin County Courthouse, The Ohio State Capitol Buiilding, Natiowide Plaza, Huntington Plaza, Polaris Fashion Mall, Chase Bank Polaris and the Defense Supply Center on East Broad St.,  

For deliveries outside of our local delivery area there will be a $15.00 flat rate delivery fee (which goes directly to the receiving florist) along with a $4.95 Relay/Internet Processing fee. Order Gather's charge exorbonate fees for sending your order out, they also keep most of those fees, never explaining their fine print!!!  We break it down completely so you understand where every dollar is going and how much we charge to handle your order.

U.S. orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will always make at least one attempt on the requested delivery date. If however the recipient is not home and there is no one to accept the flowers, we will tag the door and leave a voice message if a phone number is provided, and wait for them to contact us before redelivering. We do not guarantee redeliveries on the original delivery date, but we will redeliver at no extra fee on the next business day if we have made contact with the recipient to coordinate a new delivery. We also reserve the right to leave all packages with neighbors that are willing to sign and accept them on the recipient's behalf, both business and residential. (This is a standard industry practice). We will not leave any package without notifying the sender in advance, however if the sender does not have a phone number or refuses to provide a phone number for the recipient we reserve the right to leave the package at the address provided by te sender. We are not responsible for any packages left on site or for any incorrect adresses.  All orders that include wine or alcohol require identification from someone at least 21 years of age or older. We cannot leave alcohol unattended!

If a level 1, 2 or 3 Snow Emerency or Blizzard Warning occurs, we will discontinue all deliveries immediately. We will begin delivering again as soon as the weather permits and it's safe to do so. The lives of our employees are our number one priority.

All requests for address changes must be made 24 hours in advance or there will be an additional $10.00 delivery fee charge. Same day address change requests cannot be guaranteed if the flowers have already made it on the truck and are enroute. We will however do our best to deliver that day. Your order may not be cancelled due to a change of address that could effect the delivery date. All address change requests must be phoned in to one of our store locations. You have to speak with one of our staff members before we can confirm your change of address. We do not accept address changes via: email, text, fax or voice message.

Please also check to make sure the address is correct! We want your package to arrive on time and to the correct address, the first time everytime. Incorrect delivery addresses will be charged an additional $10.00 delivery charge.

We will do our best to accommodate deliveries at specific times of the day, but as a rule we cannot guarantee specific time of day deliveries (example: requesting delivery between 1pm and 2pm). We are in the same day delivery business and get multiple requests for timed orders each day.

We also offer EXPRESS DELIVERY on most orders. To place an express delivery order, choose option #2 on the product page and pick the express service that fits your needs. The express service fee structure for all timed deliveries are as follows:

Orders placed the previous day or earlier for next day delivery by 12pm:

Orders placed same day and delivered in 3 hours or less:

Orders placed same day and delivered in 2 hours or less:

Orders with address change request on the same day as the delivery (delivery fee for the new address zip code)

Again, these are all additional service fees on top of the regular delivery fee and the delivery may only be possible if the situation and the timing permits. We truly want to accomodate all our customers and are committed to all our deliveries, especially the ones that are placed in advance.

Orders placed with express delivery requests in the "Special Instructions" field, but chose not to purchase the Express Service specifically will be charged the express fee that applies to their request. For instance if someone types in that their order has to be delivered in the morning on the day of the delivery, then we will add the "Next day by Noon" express charge of $9.99 to their order to guarantee an A.M. delivery of your order that you requested.

We do not offer express delivery service on Saturdays without first speaking to one of our team members fore approval. We also don't make deliveries on Sundays. Sunday delivery requests will be delivered the following business day.

Delivery of orders to rural route addresses cannot be guaranteed. All cemetary deliveries will be charged an additional $5.00 and we can't guarantee delviery to a specific plot. We give the cemetary the $5.00 to do the job, because they know exactly where to set the flowers.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

All delivery fees and service charges are subject to change without notice, Please call if you have any questions regarding any delivery fees or any other charges.

If for some reason we have to replace an item, we do require that we are able to pick up the previous delivery at the same time the replacement is made. We will do are best to accomodate both the sender as well as the recipient in this process. Please keep in mind coordinating redeliveries can be logistically difficult, but we will always keep our customers advised as to when and how it will be accomplished.

Thank you!